Privacy Policy - Stockwell Cleaners

At Stockwell Cleaners, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard information about our customers in the Stockwell area. It applies to all Stockwell Cleaners customers in area, including individuals who use our domestic, commercial, and specialist cleaning services. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Stockwell Cleaners provides professional cleaning services to customers in and around Stockwell. For the purposes of data protection law, we act as the data controller when we decide why and how your personal data is used. This means we are responsible for ensuring that your data is handled lawfully, fairly, and transparently.

2. Personal Data We Collect

We only collect personal data that is necessary to provide our services, manage customer relationships, and meet legal or operational requirements. The types of information we may collect include:

• Identity details such as your name and title
• Contact details such as your phone number and email address
• Service details such as your address, cleaning preferences, appointment history, and service instructions
• Payment information such as billing records, payment confirmations, and transaction references
• Communication records such as messages, complaints, reviews, and feedback
• Access and property information relevant to entering premises safely and carrying out cleaning work
• Technical data if you interact with us electronically, such as basic device or usage information, where applicable

We do not intentionally collect special category personal data unless it is necessary and you have provided it, or unless another lawful basis applies. Special category data includes information about health, religion, ethnicity, political opinions, or similar sensitive details.

3. How We Use Your Data

We use personal data for clear and specific purposes. These include:

• Providing cleaning services and managing bookings
• Communicating with you about appointments, changes, and service updates
• Processing payments and keeping financial records
• Responding to enquiries, complaints, and feedback
• Maintaining service quality, training, and internal recordkeeping
• Meeting legal, tax, accounting, and regulatory obligations
• Protecting our business, staff, customers, and property

We will only use your personal data for purposes that are compatible with the reason it was collected, unless we inform you otherwise or the law allows us to do so.

4. Lawful Basis for Processing

Under GDPR, we must have a lawful basis to process personal data. Depending on the situation, Stockwell Cleaners may rely on one or more of the following:

Contract

We process your information where it is necessary to enter into or perform a contract with you. For example, we need your name, address, and contact details to deliver cleaning services and manage appointments.

Legal Obligation

We may process data to comply with legal duties, including tax rules, accounting obligations, health and safety requirements, and other applicable laws.

Legitimate Interests

We may process your data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This can include service management, recordkeeping, fraud prevention, and improving our services. Where we rely on legitimate interests, we consider the impact on your privacy and only use data in ways that are proportionate and reasonable.

Consent

In some cases, we may ask for your consent, for example where required by law or where we wish to send optional marketing communications. If consent is used, you have the right to withdraw it at any time.

5. Data Sharing and Processors

We may share personal data with trusted third parties who help us operate our business. These parties act as processors when they handle data on our behalf and only according to our instructions. We use processors where necessary to support secure and efficient service delivery.

Examples of processors may include:

• Payment processors that handle card and transaction processing
• Booking and scheduling providers that manage appointments and calendars
• IT and cloud service providers that host data, email systems, and records
• Customer communication tools used for service updates or administration
• Professional advisers such as accountants or legal advisers, where necessary

We require processors to take appropriate security measures and to process personal data only for agreed purposes. We may also disclose data to public authorities, regulators, or law enforcement where required by law. We do not sell your personal data.

6. International Transfers

If any of our processors store or process data outside the UK, we will ensure that appropriate safeguards are in place. These safeguards may include UK-approved contractual clauses or transfers to countries with an adequate level of protection. We take steps to make sure your information remains protected wherever it is processed.

7. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the reason for processing.

In general:

• Customer service and booking records are kept for the duration needed to manage the relationship and handle follow-up matters
• Payment and invoicing records are kept for the period required by tax and accounting law
• Complaint and communication records are retained for a reasonable time to help resolve disputes and improve service quality
• Data no longer required is securely deleted, anonymised, or archived where appropriate

When deciding how long to keep data, we consider legal obligations, the risk of claims, operational need, and the principle of data minimisation.

8. Security of Your Data

We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, limited staff access, and regular review of data handling practices. While no system can be guaranteed to be completely secure, we take reasonable steps to reduce risk and protect your information.

9. Your Rights Under GDPR

You have important rights regarding your personal data. Subject to legal conditions and exceptions, these rights may include:

• Right of access – you can ask for a copy of the personal data we hold about you
• Right to rectification – you can request correction of inaccurate or incomplete data
• Right to erasure – you can ask us to delete your data in certain circumstances
• Right to restriction – you can ask us to limit how we use your data in certain situations
• Right to data portability – you can request that data you provided be transferred to you or another controller, where applicable
• Right to object – you can object to processing based on legitimate interests or direct marketing
• Right to withdraw consent – where we rely on consent, you may withdraw it at any time

You also have the right to raise concerns with the UK Information Commissioner’s Office if you believe your data has not been handled properly. We encourage you to contact us first so we can try to resolve any issue promptly and fairly.

10. Automated Decision-Making

Stockwell Cleaners does not generally use automated decision-making or profiling that produces legal or similarly significant effects. If this changes in the future, we will inform you and explain the logic involved, the significance of the processing, and your rights.

11. Children’s Data

Our services are intended for adult customers and business clients. We do not knowingly collect personal data from children except where necessary in the context of service provision and where a responsible adult provides the information. If we become aware that we have collected data inappropriately, we will take steps to delete it where required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. Any updated version will apply from the date it is issued. We recommend reviewing this policy periodically so that you remain informed about how we protect your personal data.

13. Summary of Our Commitment

Stockwell Cleaners is committed to processing personal data lawfully, securely, and transparently. We collect only the information needed to provide our services, rely on appropriate lawful bases, keep data only as long as necessary, use trusted processors under strict controls, and respect your rights under GDPR. Our goal is to maintain trust and handle all customer information with care, fairness, and accountability.