Stockwell Cleaners Privacy Policy

This Privacy Policy explains how Stockwell Cleaners collects, uses, stores and protects personal data relating to our customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all customers of Stockwell Cleaners in our operating area, whether you visit our premises, contact us, use our services, or interact with us in any other way.

Who we are and scope of this policy

Stockwell Cleaners is a cleaning services provider offering services to customers in our local area. For the purposes of data protection law, Stockwell Cleaners is the data controller for the personal data described in this Privacy Policy. This Privacy Policy covers all personal data we process about our customers in our area, including data collected in person, by phone, by post, and through any online or digital tools we may use.

Types of personal data we collect

We may collect and process the following categories of personal data about you when you use our services or interact with us:

Identification and contact details, such as your name, title, postal address, service address, billing address, and other contact details you provide to us. Service and booking information, such as details of the cleaning services you request, dates and times of appointments, access instructions, property type and size, and any specific service preferences or notes you provide. Payment and transaction information, such as records of payments made, payment method, amounts, dates, and related billing information. We do not store full card details if payment is made by card. Communication records, such as records of communications between you and us, including notes from phone calls, messages, and any complaints or feedback that you provide. Technical and usage data, where relevant, such as basic technical data collected when you use any online tools we operate, including your IP address, browser type, general location, and how you interact with our website or online booking systems. Legal and administrative information, such as information required for legal or regulatory purposes, for managing disputes, or for enforcing our contractual rights.

How we collect your personal data

We collect personal data in several ways. You may give it to us directly when you contact us to make an enquiry, book a service, provide instructions to our staff, pay for services, or give feedback or complaints. We collect data automatically when you interact with any website or digital tools that we operate, for example through cookies or similar technologies. We also receive personal data from third parties such as payment service providers, referral partners, or platforms that you use to book our services, where this is necessary to provide our services to you.

Lawful basis for processing your data

We only process your personal data where we have a lawful basis under data protection law. The lawful bases we rely on are:

Performance of a contract. We process your personal data to provide our services to you, including taking bookings, managing appointments, carrying out cleaning services, taking payment, and communicating with you about your booking. Legal obligations. We process certain information to comply with legal and regulatory requirements, such as tax, accounting and record-keeping obligations or responding to lawful requests from authorities. Legitimate interests. We process personal data for our legitimate business interests, such as managing and improving our services, responding to customer queries, monitoring service quality, training staff, preventing fraud, and maintaining the security of our systems and premises, provided that these interests are not overridden by your rights and interests. Consent. In some limited circumstances we may rely on your consent, for example for certain types of marketing communications or for the use of some optional cookies or similar technologies. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes: to provide and manage cleaning services, including receiving and confirming bookings, planning routes and schedules, and tailoring our services to your needs. To take payment and manage invoices, including calculating charges, processing payments, issuing receipts, and handling queries about bills. To communicate with you, including sending booking confirmations, service updates, reminders, follow-up messages, and responding to enquiries, complaints or feedback. To manage our business operations, including staff training, service quality monitoring, reporting, planning and forecasting, and maintaining suitable business records. To maintain safety and security, including safeguarding our staff, customers and property, detecting and preventing fraud or misuse, and ensuring compliance with health and safety requirements. To comply with legal and regulatory requirements, such as retaining certain records and responding to lawful requests or legal claims.

Data sharing and data processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy. These third parties act as data processors or, in some cases, independent controllers. Typical categories of processors and partners include payment service providers that process card or electronic payments on our behalf, IT and system providers that host or support our business systems, website, or booking tools, communication service providers that we use to send service messages, and professional advisers such as accountants, legal advisers or auditors, where necessary for our business and legal purposes.

Where we use data processors, they are only allowed to process your personal data in accordance with our written instructions, must keep your data secure, and are not allowed to use it for their own purposes. We may also share personal data with authorities, regulators, or law enforcement where we are legally required to do so or where this is necessary to protect our rights, our staff, or our customers.

International data transfers

If any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include using standard contractual clauses approved by the relevant authorities or ensuring the recipient is located in a country that has been deemed to provide an adequate level of data protection.

Data retention and storage

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to provide services, to comply with legal, accounting or reporting requirements, and to resolve disputes. In general, we keep customer service and booking records for as long as you remain an active customer and for a reasonable period afterwards, taking into account limitation periods for legal claims. We keep financial and transaction records for the retention periods required by tax and accounting laws. When personal data is no longer needed, we will securely delete, anonymise or destroy it.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to staff who need it for their work, using secure systems and tools where appropriate, training our staff on data protection responsibilities, and regularly reviewing our procedures and safeguards.

Your data protection rights

As a customer of Stockwell Cleaners in our service area, you have a number of rights in relation to your personal data under data protection law. These include the right to access your personal data and to receive information about how we process it, the right to request correction of inaccurate or incomplete personal data, the right to request deletion of your personal data in certain circumstances, for example where it is no longer needed or you withdraw consent, the right to request restriction of our processing in certain cases, the right to object to processing based on our legitimate interests, including direct marketing, and the right to data portability, where applicable, allowing you to receive some of your personal data in a structured, commonly used format and to transmit it to another organisation.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before you withdrew consent.

Exercising your rights

If you wish to exercise any of your data protection rights, please contact us using the usual contact methods you use to communicate with Stockwell Cleaners. To help protect your privacy, we may need to verify your identity before responding to your request. We aim to respond to all valid requests within one month, or within any extended period permitted by law where requests are complex or numerous.

Children's data

Our services are not directed to children and we do not knowingly collect personal data relating to children as customers. If you believe that a child has provided personal data to us without appropriate permission, please contact us so that we can delete the information where appropriate.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our processing activities, or legal requirements. When we make changes, we will update the version made available to customers. We encourage you to review this Privacy Policy regularly so that you remain informed about how we use and protect your personal data.